Terms of Service — HorseNormal

Last updated: June 13, 2026

These Terms of Service ("Terms") govern your use of the HorseNormal apps and website (the "Service") provided by Nylundmedia Inc. ("Nylundmedia", "we", "us"), the operator of HorseNormal. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Not veterinary or medical advice — informational use only

HorseNormal is a journaling and note-keeping tool. It is not a medical or veterinary device and does not provide veterinary, medical, or professional advice, diagnosis, or treatment.

All health-related functionality — including baselines, change flags, trends, reminders, and generated vet summaries — is provided for your reference and convenience only. Any observations, patterns, or suggestions the Service surfaces are general informational suggestions, not recommendations or instructions, and may be incomplete or inaccurate. They are not a substitute for the judgment of a licensed veterinarian.

You are solely responsible for decisions about your cat's care. Always consult a qualified veterinarian with any questions about your animal's health, and never disregard or delay seeking professional advice because of something in the Service. If your cat may be experiencing an emergency, contact a veterinarian immediately.

HorseNormal does not guarantee any health outcome and is not responsible for decisions you make based on the Service.

Your account

You must be at least 18 years old (or the age of majority where you live) to use the Service. You are responsible for your account, for keeping your credentials secure, and for activity under your account.

Free trial & subscriptions

New accounts include a 30-day free trial of premium features. After the trial, continued access to premium features requires a paid subscription. Subscriptions purchased through the Apple App Store or Google Play are billed and managed by those stores and auto-renew until cancelled; you can manage or cancel in your store account settings. We do not delete your data when a trial or subscription ends — you can still view and export it.

Your content

You retain ownership of the content you create (cat profiles, logs, photos, summaries). You grant us a limited license to store, process, and display that content solely to operate the Service for you. You are responsible for the content you provide and confirm you have the right to upload it.

Acceptable use

Don't misuse the Service: no unlawful use, no attempts to breach security or access other users' data, no reverse engineering, no automated scraping, and no use that interferes with the Service's operation.

Disclaimer of warranties

The service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, availability, and non-infringement.

Without limiting the above, we make no warranty that the Service will be uninterrupted, secure, or error-free; that any data, observation, flag, trend, or summary will be accurate, complete, or current; or that the Service will detect, predict, or prevent any health condition. You use the Service at your own risk.

Limitation of liability

To the maximum extent permitted by law, Nylundmedia and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, or for any harm to or arising from the care, health, or condition of any animal, arising out of or relating to your use of (or inability to use) the service — even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us for the Service in the 12 months before the claim, or CAD $50. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

Your consumer rights

If you are a consumer, you may have rights under consumer-protection legislation — including the Consumer Protection Act (Alberta) and the Sale of Goods Act (Alberta) — that cannot legally be waived or limited. Nothing in these Terms operates to exclude, restrict, or modify any such right, statutory warranty, or remedy where doing so would be unlawful. Where a right or warranty is implied by law and cannot be excluded, but can be limited, our liability is limited (at our option) to re-supplying the Service or refunding the amount you paid for it.

Indemnification

You agree to indemnify and hold Nylundmedia harmless from claims arising out of your misuse of the Service or violation of these Terms.

Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you violate these Terms or to protect the Service. You can export your data before deleting your account.

Changes

We may update the Service and these Terms. If we make material changes, we will update the "Last updated" date and may notify you in-app or by email. Continued use after changes take effect means you accept the revised Terms.

Governing law & jurisdiction

These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. You and Nylundmedia submit to the exclusive jurisdiction of the courts located in Alberta, Canada — except that, if you are a consumer, this does not deprive you of the protection of mandatory consumer-protection rules or the right to bring proceedings in the courts of your province or country of residence where applicable law so requires.

Contact

Questions about these Terms? Contact us at [email protected].