This Refund Policy applies to subscriptions to HorseNormal (the "Service"), operated by Nylundmedia Inc. ("Nylundmedia", "we", "us"). It should be read together with our Terms of Service.
Every new account starts with a 30-day free trial of premium features. You are not charged during the trial. If you don't want to be billed, cancel before the trial ends — you won't be charged, and your data stays viewable and exportable.
HorseNormal Pro is a recurring subscription offered on monthly and annual plans. Subscriptions renew automatically at the end of each billing period until you cancel.
You can cancel at any time. When you cancel, your subscription stops renewing and you keep premium access through the end of the period you've already paid for. When access ends, your data is never deleted — it simply becomes read-only, and you can resubscribe any time.
If you're not happy with your HorseNormal Pro subscription, you can request a full refund within 30 days of your purchase. Just email [email protected] and we'll refund you in full.
Web subscriptions are sold through our payments provider, Paddle.com, which acts as the merchant of record and handles billing, receipts, and tax. Refund requests for web subscriptions are handled by us in line with this policy, processed via Paddle.
App Store (iOS) and Google Play (Android) subscriptions are billed and managed by Apple and Google. Any refund for a store purchase is handled by that store under its own policies — please request it through your App Store or Google Play account. Manage or cancel store subscriptions in your store account settings.
Nothing in this policy excludes, restricts, or modifies any right, statutory warranty, or remedy you may have under applicable consumer-protection law — including the Consumer Protection Act (Alberta) — that cannot lawfully be excluded or limited.
Questions about billing or refunds? Contact us at [email protected].
See also our Terms of Service and Privacy Policy.
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